Support

Questions, problems, or something in the guide that's wrong? Email info@benstay.jp — we usually reply within two working days.

Common questions

Do I need an account?

No. Browsing, the map, saving spots and "near me" all work without signing in. You only sign in to add photos.

How do I add a photo?

On any spot page, tap "Add a photo", sign in, and pick your photos. They appear after review.

How do I delete my account?

On the website, open your account page. In the app: Settings → Account → Delete account.

I found a problem with a photo.

Tap "Report" under it. Privacy reports (for example, you're in the photo) hide it straight away.

The hours or prices are wrong.

Please email info@benstay.jp with the venue and what's changed — it genuinely helps.